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Terms and conditions of use

LITTLE LUXURY HOME ApS. Proevestensvej 10, 3450 Alleroed, Phone +45 7026 2788,
E-mail: info@littleluxuryhome.com  CVR. 35859551.

We offer the following conditions when placing an order with us.  
We therefore recommend that you read the conditions thoroughly before you start shopping at www.littleluxuryhome.com.
These terms of delivery apply for goods bought for shipment within Denmark.

 

ORDERING AND PAYMENT

All prices stated are in EURO and are inclusive of 25% Danish VAT. Shipping costs are not included.

The minimum age for shopping at littleluxuryhome.com is 18 years old.
If you have not yet turned 18 years old, you can still place an order, if you have obtained your guardian’s consent or otherwise have a legal right to enter into the purchase.

To place an order you select the products you want to buy and add them to the cart. You can right up to the time of checkout edit the contents of your shopping cart and your contents and prices of the goods can constantly be checked. When you are ready to order, select “PROCEED TO CHECKOUT”. Then enter all personal information (name, address, email, phone number) and choose delivery form and relevant credit card as your payment method.

LITTLE LUXURY HOME apS only accepts the following credit cards for payment: Dankort, VISA, eDankort, Visa Electron, MasterCard, JCB.  

The payment will not be withdrawn on your credit card before the order has been shipped. Your credit card can only be debited the amount of your order – or less – and only once.

We guarantee that your credit card details are completely safe with us since all information between buyer and seller is encrypted by SSL. Neither LITTLE LUXURY HOME nor any other unauthorized persons are able to see the data exchanged.

 

GIFT CARD

A gift card is a bearer certificate and must therefore be regarded as cash. The person presenting the gift card can use it for payment. The card does not need any further identification of the person. Although you may have a confirmation from the giver of the card, the packaging or a receipt, we must unfortunately insist that the gift card is only valid for the bearer of the card. The gift card’s expire date will appear on the card. The gift card is valid for one year after date of issue. Goods purchased using a gift card can be returned. The return payments will be in the form of a new gift card.

 

SOLD OUT GOODS

Please note that the goods sold on our website are also for sale at our homeshopping events. It may occur that an item is shown as available on www.littleluxuryhome.com but actually have been sold at the same time at a shopping event. Availability can therefore not be guaranteed.

 

DELIVERY INSIDE DENMARK

At LITTLE LUXURY HOME we aim at fast delivery, so all orders within Denmark are shipped within 1-4 working days. Should there be any delays at GLS or Post Danmark – LITTLE LUXURY HOME cannot be held responsible.

If you need an item for a specific date, please make a note in the “comments” – we will then  do everything possible to send the goods for the desired date. Around Christmas, holidays or sale you may experience longer delivery times. We recommend that you order Christmas gifts well ahead of time, so you are sure to have them delivered before Christmas Eve.

Please be aware that GLS and Post Danmark do not deliver packages in weekends and on holidays. Orders placed after Thursday 12 PM and Friday will not be delivered before Monday.

All products shown on our website are on stock. However, it is possible that some ordered items are currently out of stock why delivery time is longer than normal. In that case we will contact you. We take reservations for errors in stock. 

 

SHIPPING COSTS – INSIDE DENMARK

To make the delivery as flexible as possible we offer you different delivery forms.
You can choose between the following options:

Delivery to a BUSINESS ADRESS 
Have the package delivered directly to your workplace. Delivery is with GLS. When ordering

0,- DKK up till 300,- DKK shipping cost is 59,- DKK

301,- DKK up till 800,- DKK shipping cost is 29,- DKK

Above 800,- DKK - Free delivery

Delivery to a GLS PARCEL SHOP 
Have your package delivered with GLS to one of the 1000 parcel shops which you will find at selected gas stations, convenience stores and supermarkets. You choose which GLS Parcel Shop suits you best. When the package has left us, you will be notified by e-mail or SMS. When picking up the package, remember to bring the package ID and photo ID.

0,- DKK up till 300,- DKK shipping cost is 59,- DKK

301,- DKK up till 800,- DKK shipping cost is 29,- DKK

Above 800,- DKK - Free delivery

Delivery to your HOME ADRESS with Post Danmark
Have your package delivered to your home address with Post Danmark. However, please note that if you are not at home when the package is delivered, the package will be submitted to your local post office where you will have to pick it up. Once the package is shipped from LITTLE LUXURY HOME you will receive a Track & Trace no. for you to be able to follow your package. This is also the number you should use if you have to pick up the package at the local post office. Remember your photo ID when picking up the package.

0,- DKK up till 300,- DKK shipping cost is 79,- DKK

301,- DKK up till 800,- DKK shipping cost is 59,- DKK

Above 800,- DKK - Free delivery

The goods will be insured during shipping. Upon receipt please check the package contents. If the package or parts of the contents have been damaged during transit please report it immediately to LITTLE LUXURY HOME so we can agree on any further action. LITTLE LUXURY HOME is not responsible for goods damaged during transit. We always take every care to ensure your goods are packaged in a way that protects them during transit to minimize the risk of damage.

If buying furniture the shipping cost is not included regardless of the amount of purchase. The cost will be settled per order by appointment.

 

SHIPPING OUTSIDE DENMARK

Please contact us for specific shipping costs when shipping outside Denmark. You can contact us at info@littleluxuryhome.com

Estimated shipping costs in EURO exclusive of any duties and other charges to countries outside the EU.

Norway 0-5 kg. 30,- EUR 5-10 kg. 38,- EUR 10-15 kg. 45,- EUR 15-20 kg. 53,- EUR
Sweden 0-5 kg. 24,- EUR 5-10 kg. 30,- EUR 10-15 kg. 36,- EUR 15-20 kg. 42,- EUR
Iceland 0-5 kg. 42,- EUR 5-10 kg. 51,- EUR 10-15 kg. 57,- EUR 15-20 kg. 62,- EUR
Faroe Islands 0-5 kg. 39,- EUR 5-10 kg. 44,- EUR 10-15 kg. 48,- EUR 15-20 kg. 53,- EUR
Greenland 0-5 kg. 41,- EUR 5-10 kg. 53,- EUR 10-15 kg. 63,- EUR 15-20 kg. 73,- EUR
Holland 0-5 kg. 19,- EUR 5-10 kg. 24,- EUR 10-15 kg. 31,- EUR 15-20 kg. 37,- EUR
Germany 0-5 kg. 19,- EUR 5-10 kg. 24,- EUR 10-15 kg. 31,- EUR 15-20 kg. 37,- EUR

Prices are subject to shipping cost. Products with high volume and low weight can have a higher price than stated.

 

RIGHT OF WITHDRAWAL

When shopping online at www.littleluxuryhome.com or at a consultant from LITTLE LUXURY HOME you have the right to return the goods within 14 days during which you should notify us that you are withdrawing from the purchase and then return the goods concerned to us.

The withdrawal period is counted from the day of delivery. If the deadline expires on a holiday or a Saturday/Sunday deadline is extended to the following business day.

In order to comply with the right of withdrawal the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods is not accepted. If there is evidence to suggest the goods have been used it decreases the value of the product.                                                                    

In order to use your right of withdrawal, you must notify us (by an unambiguous declaration) within 14 days of receipt of the goods. You can use this standard form to fill out if you wish to withdraw from your purchase. CLICK HERE.

The return of the goods has to be addressed to:
LITTLE LUXURY HOME ApS, Proevestensvej 10, 3450 Alleroed, DENMARK.

Goods should be returned unused and undamaged in their original packaging including copy of original invoice. You are entitled to ensure the goods are packaged in a way that protects them during transit. Goods  cannot be returned unwrapped nor in an ordinary plastic bag. You have the responsibility of the goods until we receive it. We advise you to keep your postal receipt as well as your track and trace number. We do not cover shipping costs when you wish to withdraw from your purchase.

 

IMPORTANT

We expect you to send back the goods as soon as possible after you have notified us about the return – and in any event not later than 14 days from the day on which you have received your item(s). We do not accept items sent by COD.

 

GOODS EXCEPTED FROM THE RIGHT OF WITHDRAWAL:

The following goods are excepted from the right of withdrawal:

1. Delivery of goods made to the consumer’s specifications and requirements or with a clearly personalized imprint
2. Delivery of goods likely to deteriorate or expire rapidly
3. Delivery of sealed goods which for health protective or hygiene reasons are not suitable for return and where the seal has been broken after delivery.

You loose your right of withdrawal if:
- you break the sealing of goods which for health protective or hygiene reasons are not suitable to be returned.

 

PROOF OF YOUR PURCHASE AND RETURN FORM

You must attach a copy of the order confirmation, invoice or other proof of your purchase. If you received a gift, the goods will carry an exchange tag.

The process of withdrawal will be facilitated if you attach a completed form of return which you can find HERE.

 

VALUE OF THE GOODS

You are only liable for any decrease in value of the goods subject to what is necessary to establish the nature, characteristics and functioning of the goods. If there is evidence that the goods have been used to a degree exceeding the description above, we consider the goods as used. A used good will by withdrawal of your purchase be partly or fully deducted the amount of purchase depending on the value of the product. In order to obtain the entire amount of purchase the goods must be returned unused, with unbroken seals and with no other damage incured while in your custody. If you regret your purchase we will refund the amount of purchase. In case of decrease in value which is caused by you, this will be deducted the amount of purchase. We always refund to the credit card that was used to place the order. This is to prevent fraud.

 

COMPLAINTS

All goods are covered by the Danish Sales of Goods Acts giving you the right to complaint within 24  months after your purchase. This means that you as a customer has the right to complain about errors and defects related to your item which have appeared  within24  months after your purchase. The right does not cover errors, damages or wear which occur caused by wrong use, lack of maintenance or wear.

You must make the complaint within a ”reasonable period of time” after you have detected the defects in the good. We recommend that you submit your complaint as quickly as possible and within 2 month after the defect has been discovered.

You can submit your complaint by contacting us by email at info@littleluxuryhome.com or by telephone at +45 7026 2788.

Depending upon the specific situation we will inform you by email about the further process for your complaint.

If we do not succeed in finding a solution, you can submit your complaint to Forbrugerklagenaevnet, Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens vej 35, 2500 Valby, Denmark.

 

RETURN OF PAYMENT

As soon as we receive the returned goods, we will check and evaluate the condition in order to pay you back the amount which you have paid for the goods minus any decrease of value. We refer to the section about “value of the goods”. The amount will always be refunded to the credit card that was used to place the order.

 

PERSONAL DATA PROTECTION

In order to shop online at www.littleluxuryhome.com you must at a minimum provide: Name, Address, Email address and Telephone/Mobile number. The above data will be saved with information on the specific goods you have purchased for five years from the end of the accounting year the information concerns, cf. section 10 of the Danish Bookkeeping Act, after which the information will be deleted.

Information is not shared or sold to third parties, unless such occurs in connection with a restructuring or a sale in full or in part of the company. Any possible sharing in such a situation will occur in accordance with the applicable legislation concerning personal data protection.

As a customer you have the right to request information about our registration of the personal data we hold on you. You have the possibility to take exception to a registration in accordance with the rules concerning such in the Danish Act on Processing of Personal Data. For enquiries please contact our  Customer Service at info@littleluxuryhome.com.      

 

COPYRIGHT

Images, logo, text and other available material on www.littleluxuryhome.com must only be used in other contexts with prior agreement from LITTLE LUXURY HOME ApS.

 

COOKIES

By using www.littleluxuryhome.com you accept that we use cookies. A cookie is a small data file which is placed on your computer in order to be able to track what happens during your visit at our website and in order to be able to recognize your computer. A cookie is not a program and does not contain a virus.